ACL Vehicle Hire - Privacy Policy

Welcome to www.aclhire.co.uk. This privacy policy explains how we collect, use, and protect your personal information.

• ACL Vehicle Hire is a website operated by Arrive Cars Limited.
  We are a Private Limited Company registered in United Kingdom under Company number: 12262863.
  Our registered office address is: 1a Bonington Road, Mapperley, Nottingham, United Kingdom, NG3 5JR
  
  
• Our main trading address is: 422 Moor Road,Bestwood Village, Nottingham. NG6 8UN
• Tel: 0115 9633262
• Email : info@aclhire.co.uk

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

ACL Vehicle Hire (referred to as 'we', 'us', or'our') is the data controller responsible for your personal data.

Information you provide directly:

• When you request a quote, make a booking, or contact us, we may collect information such as your name, address, email address, phone number, payment details, and any other information you provide.
• Information related to any vehicle you hire, including delivery and collection details.
• Information provided on any contact forms.

Information collected automatically:

We may collect information about your use of our website, including your IP address, browser type, operating system, and browsing behaviour.

We use cookies and similar technologies to collect this information. Also Information regarding how you found our website.

Information from third parties:

We do not receive any additional information from credit reference agencies, or other third-party sources.

We use your personal information for the following purposes:

• To process your bookings and provide our hire services.
• To communicate with you about your bookings and respond to your enquiries.
• To process payments and prevent fraud.
• To send you marketing communications (with your consent).
• To improve our website and services.
• To comply with legal obligations.
• To conduct customer satisfaction surveys.
• For debt recovery purposes.

We process your personal information based on the following legal grounds:

• Performance of a contract: To fulfil our obligations to you when you use our hire services or buy a car.
• Consent: To send you marketing communications.
• Legal obligation: To comply with legal requirements.
• Legitimate interests: To improve our services and protect our business interests.

We use cookies and similar technologies to enhance your browsing experience.

You can manage your cookie preferences through your browser settings.

• See ACL Vehicle Hire Cookie Policy [https://www.aclhire.co.uk/cookie-policy]

We may share your personal information with the following third parties:

• Service providers who assist us with payment processing, delivery, and other services.
• Legal authorities when required by law.
• Any third party that is essential to the provision of our services.

We will not sell or rent your personal information to third parties.

See ACL Vehicle Hire - Terms and Conditions [https://www.aclhire.co.uk/terms-conditions]

We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, disclosure, and destruction.

If you have any questions about our data security please contact us via either:

• Tel: 0115 9633262
• Email : info@aclhire.co.uk

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

You have the following rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can request that we correct any inaccurate or incomplete information.
• Right to erasure: You can request that we delete your personal information (in certain circumstances).
• Right to restriction of processing: You can request that we limit the processing of your personal information.
• Right to data portability: You can request that we provide your personal information in a portable format.
• Right to object: You can object to the processing of your personal information.
• Right to withdraw consent: If we rely on consent to process your data, you can withdraw your consent at any time.
  

To exercise your rights, please emails us at info@aclhire.co.uk.

To complain to the Information Commissioners Office (ICO) see : https://ico.org.uk/make-a-complaint/

We may update this privacy policy from time to time. Please refer to the 'Last Updated' date posted at the top of this policy.

Should there be any significant changes we will place a pop-up banner on the website homepage for 10 days.

If you have any questions about this privacy policy, please contact us :

• Tel: 0115 9633262
• Email : info@aclhire.co.uk
• Address : 422 Moor Road, Bestwood Village, Nottingham.NG6 8UN
  
• Or click the Contact ACL Vehicle Hire button below, to be take to our contact page with a secure email form